We are here for you.
If you have any questions or concerns, please use the form below to submit your inquiry. We'll respond as quickly as possible.
Order Issue
Recieved Mini not Classic
This is a common question we get asked. The way to determine if you recieved the classic size is if it has a plastic protector on top of the photo.
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Our mini's do not have plastic.
Wrong Engraving
If we accidently missed or engraved the wrong text, please contact us so we can get the item replaced for you.
Missing Item
Sorry if we forgot an item in your order. Please provide us the order number and the item so we can get this sent out to you.
Wrong Photo Printed
If there is an issue with the photo we can send you a new photo print.
Shipping + Returns
Tracking
Once your order ships, you will recieve a shipping confirmation email with tracking number.
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Please allow up to 4-5 days for tracking to updated for orders that shipped free.
Returns
If you have concerns regarding your order and want to inquire about a return for refund, please contact us and provide reason for your return.
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A return label will be provided.
Missing/Lost Package
If your package is delivered but missing, please contact the tracking number's shipping carrier for more info.
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If your package is stuck in transit and not moving, please contact us so we can investigate.
Exchanges
You can only exchanges chain lengths and ring sizes. Please contact us with an order number and the product size you'd like to exchange for.
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A return label will be provided.
General Inquiry
Custom Design
Are you interested in getting something custom made? At this time I am only taking limited projects. Please contact me below with full details of what you are looking for. Also include the product, material, shape etc. The more info you can provice, the better!
Wholesale/Partnerships
We do not wholesale our fine jewelry or lockets, but we do wholesale our best-selling bracelets. You can sign up at FAIRE.
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If you are interested in a collab, or partnership please contact customercare@kindredrow.com
Business Inquiries
For business related inquires please contact customercare@kindredrow.com