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10% OFF LOCKETS --- Use code: WEEKEND --- Sale ends Monday, May. 26th @11:59PM

FAQ

Shipping & Returns

How long does it take to ship my order?

Lockets: Ships within 1-5 business days

Charms/Ready to ship/Bracelets: Ships within 1-2 days

Custom Rings: 1-3 weeks

International Shipping and Customs Policy

Do you ship worldwide?

  • We currently ship to Australia, UK, Ireland, Netherlands, France, Spain, Germany, New Zealand, Canada.

What is your customs policy?

  • Before making a purchase, please check your country’s customs and duty policies, as we are not responsible for any fees or taxes that may apply when your package crosses the border.

  • While most packages pass through customs without extra charges, some countries may impose duty fees on international shipments. Due to varying duty rates across different countries, we are unable to include these fees in our prices. To avoid any unexpected costs, we recommend reviewing the specific customs fees for your destination country.
Order Update / Issues

How do I change my shipping address?

  • Please contact us with your order number and updated address.

Can I expedite my order?

  • Please contact us with your order number and the date you need to receive your package. We will review your request and, if needed, suggest shipping upgrades to ensure your order arrives on time.

Modify Personalization / Cancel Order

  • If you wish to make a change to your order (e.g. change engraving, chain length, material, photos) please contact us with your order number and details of your request.

Can I cancel my order?

  • If you change your mind and decided to cancel your order, please contact us with your order number and details of your request. You can also reach out regarding making changes/updates to the items on your order.

I recieved the wrong item / Item never arrived

  • We're sorry your item arrived incorrect or was lost in transit. Please contact us with your order number and we will expedite a new order replacement.
  • USPS tracking sometimes may not update until 3-4 business days. If your tracking have not updated within 5 business days please contact us to investigate this issue.
Repairs / Replacement

Do you replace lost items?

Share details about your shipping policies, item returns, or customer service.

Do you offer repairs?

Share details about your shipping policies, item returns, or customer service.

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Shipping & Returns

How long does it take to ship my order?

  • Lockets: Ships within 1-5 business days
  • Charms/Ready to ship/Bracelets: Ships within 1-2 days
  • Custom Rings: 1-3 weeks

What is your return policy?

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

International Shipping and Customs Policy

Do you ship worldwide?

  • We currently ship to Australia, UK, Ireland, Netherlands, France, Spain, Germany, New Zealand, Canada.

What are customs/duty fees?

  • Before making a purchase, please check your country’s customs and duty policies, as we are not responsible for any fees or taxes that may apply when your package crosses the border.

  • While most packages pass through customs without extra charges, some countries may impose duty fees on international shipments. Due to varying duty rates across different countries, we are unable to include these fees in our prices. To avoid any unexpected costs, we recommend reviewing the specific customs fees for your destination country.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Leave a note if you need this gift by a certain date. Our handmade items need a minimum of 3-5 days to produce (excludes weekends and holidays). You must upgrade your shipping for guaranteed delivery by requested date.

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