Lockets - items can take between 1-5 business days depending on the item availability and the level of customization needed.
Rings - our fine jewelry rings can take between 1-2 weeks due to the casting and stone setting process.
In Stock - our in stock items will dispatch the same day (before 5pm PST) or the next business day.
Domestic Orders: USPS / UPS / Fedex
International: DHL Express
Yes! Shipping rates will be determined based on location. We use DHL Express for all international orders. Customs and duties fees may apply (paid by the buyer).
You will receive a shipping confirmation + tracking number once your order is dispatched from our studio. You can contact us to inquire about the status of your order and we can provide you a more accurate estimated ship date.
Standard - First Class Mail (4-7 business days)
Priority - (1-4 business days)
Express - (1 day)
Our international rates will be determined at checkout after you enter your address.
Return + Exchanges
Due to the nature of our handmade items, no returns or exchanges will be accepted. If you would like to return an item due to being dissatisfied with your order, please contact us with your order number and reason.
Once we grant your return via email, a paid return label will be provided. Once the order is received back we will process a refund with a 10% restocking fee.
Packaging + Gifting
Our gold filled and silver jewelry are packaged in our embossed square paper box with sustainable shipping box.
For 14K Gold products, they will be in our premium suede boxes.
Yes! When you add gift message at the cart level above the checkout button. We will include a handwritten note to your order.
Custom / Engraving / Personalization
If you have a design, or design idea you'd like us to engrave on our product. Please contact us and send us a reference photo so we can review your work. Provide us as many details as possible. Our design fee starts at $35.
Yes, you can provide your request in the notes field of your order. We will contact you to finalize the details of your personal engraving.
Laser engraving is the most modern and adaptable engraving method. A highly concentrated laser beam is used to perform the engraving, and the thickness of the beam can be adjusted to increase or decrease the overall width of the engraving. The laser can also be strengthened to carve more deeply into the base material, which improves the texture of the engraving. Laser engraving allows us to convert any line drawing into an engraving on metal surfaces.
We do no add ink over the engraving. The engraving is etched into the metal so you will see it black and white depending on the lighting and shadow.
All of our lockets are made and manufactured in the US. We currently have gold filled, silver and 14 solid yellow gold available. They are metal stamped on the back to authenticate the material.
At the moment, we only carry the sizes and materials available on our shop.
We offer the option to glue the photos for you when you place your order. It is printed and cut by us, and super glue is used to bind the photo and locket together to secure the longevity of the placement.
If you have a locket and need photos, we offer to print and send the photo prints to you along with a glue set so you can add them yourself here.
Unfortunately, the photos are glued in for your order. They can't be replaced.
Yes, the photos are water resistant. You can wear your locket in the shower. We do not apply a seal over the photos. To prevent wear and tear, we do recommend to take it off during the shower.
Yes, it is safe to wear in the shower. To preserve the shine and condition of the locket, we do recommend to take it off before showering or any exposure to harsh chemicals like perfume, lotion, chlorine.